We wanted to give a young company like him a chance. Jerry provides good customer support and he is honest and clear in the explanation as well as the quotation and billing details. However, the contractor that supported him definitely has lots of room for improvement.
He needs to get better contractors to support him or he will drive away many potential customers. He should have helped to check the work of his contractors instead of letting the customers doing the checking. But I guess, if he has a good contractor that deliver quality work, his job will be much easier. I would have recommended him to many of my friends but after sharing my experience, few would dare to try him.