Raymond was very patient in answering our queries and will try to explain in layman terms in order for us to have a clear picture of the design he had in mind and the overall progress of the renovation works. If there are certain designs which are not feasible, he will counter propose such that the overall concept is not compromised. Rectification of defects after handover was also attended to satisfactory. Renovation works in progress are updated to us via SMS or pictures and we are satisfied with the overall quality of the workmanship.